Frequently Asked Questions

What is the difference between Wireless Internet & Fibre?

Fibre is a form of internet connection that makes use of fibre-optic cables. Wireless is a network that allows for different digital devices to connect to the internet through radio waves.

Reliability of Wireless?

Though it differs from ISP-ISP, most providers have redundancy on their Wireless networks. This means that should one line providing bandwidth goes down, there will be extra bandwidth to keep clients online with minimal downtime.

If the electricity is off, will I have Wi-Fi?

If your ISP has back up power on their high-sites, and the client has a generator or UPS installed in his/her residence, he will be able to use his Wi-Fi.

Does the equipment belong to me (client) or to the company?

On a Pre-paid contract, the client has purchased and therefore owns his/her equipment. Any long-term contract agreement except for when the client is “paying off” their equipment with an arrangement at the office, the equipment will need to be returned to the company. (Terms & conditions).

What is Uncapped or Unshaped Internet?

Uncapped internet refers to an internet package where you never run out of GB. Most of Rogue’s packages are all uncapped. Most services are entirely unshaped and there is no FUP (Fair Usage Policy) applied to it – which means that you enjoy full internet speeds all the time!

Do you offer virtual support?

We certainly do! We have a Client Relations Management System that has its own app, which you can download on your phone. Speak to our NOC engineers remotely or phone the office line for support.

What is the difference between the different packages? (10Mbps Basic & 10Mbps Advanced).

The difference is the contention ratio on the lines. Now, what is contention ratio?

Contention refers to how many users are sharing the data capacity on a provider’s line. To put it even simpler, it’s a count of how many households are using the same main broadband line as you. 10:1 Contention is the basic packages meaning you have 10 Mbps Download and 1 Mbps Upload[1]ideal for streaming and normal web browsing. A line with a 1:1 Contention means that you have 10 Mbps Download and 10 Mbps Upload. Contention also refers to the line speed that is guaranteed

What is a firewall and why is it beneficial?

A firewall is a network security device that monitors incoming and outgoing network traffic and permits or blocks data packets based on a set of security rules. It is beneficial for households or companies who would like to restrict access to the dark web, sites that are unhealthy for children and employees who tries to access pirate sites on their work computers.

What is a Public IP?

A public IP address is an IP address that can be accessed directly over the internet and is assigned to your network router by your internet service provider (ISP). Your personal device also has a private IP that remains hidden when you connect to the internet through your router’s public IP.