NOT SURE WHAT YOU SHOULD GET?
We are here to help...
CONTACT DETAILS
OPERATING HOURS
Office:
8am to 5pm
SUPPORT HOURS
Support:
8am to 9pm
Weekends – App Only:
8am to 12pm
WANT US TO CONTACT YOU?
FAQS
Internet is offline.
- Try re-booting your router/dish by switching off the wall-plug and back on again after 60 seconds.
- Power supply lights should be on for your router and dish.
Internet is slow.
- Open the following link: https://www.speedtest.net/ do a speed test.
- Speed test will reflect the download/upload speed that you are not using.
- Ensure no torrents are running.
- Ensure your Microsoft Updates or any other System Updates on your computer is switched off when you are working.
- Ensure your gaming consoles are not downloading game updates.
VoIP lines are not dialling out.
- Try re-booting your PABX by switching off the wall-plug and back on again after 60 seconds.
- Check your pre-paid account balance.
CUSTOMER PORTAL
Log into your customer portal via our Splynx App.
